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Escalations

BLS International is committed to maintaining the highest standard of conduct and professionalism and towards this end has formulated a policy that will provide clarity about the method and process for stakeholders to voice genuine concerns about unprofessional conduct or delays beyond established standard time frame for turnaround of Applications.

LEVEL I - Escalation - Call us at

For all queries related to Visa applications, call us at +74956385654 Call Center +1800111363/1363

Level 2 Escalation - Grievance Redressal Step I

We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint through the customer service within 48 hours, please fill the Grievance Redressal Form to be sent to the Global Head.

Level 3 Escalations - Grievance Redressal Step II

In case you don't get satisfactory resolution of your query / complaint through the customer service center and after filling the grievance redressal form, or no response is received within 48 hours of your last query, you may get in touch with our Management Team with your complete name, application number, passport number and center where application was filed and details of grievance at email ID servicehq.russia@blsinternational.net.

Kindly note previous complaint number is mandatory for level 3 escalation.